Have your inexperienced employees been making some major mistakes while interacting with others on the social media accounts used for promoting your business? Have you been considering drastic measures like closing down the accounts and creating new ones for carrying on social media marketing for your company? Well, guess what – that route is closed! Even if you manage to build another account, the people already on the last account will think twice, or even thrice, before accepting your requests to have them join your new network. In fact, in the worst case, the brand name of your business may also be viewed with suspicion, since this kind of action is usually taken by spammers.
So, no, creating new accounts on social media networks and scrapping the old ones are definitely out of the picture. What you can do, however, is try to mend the reputation of your brand on the networks. Here are some tips that should help with that:
1. Have your social media marketers post apology messages on the networks, where any kind of rude comments may have been published. This will not set things right with every offended user, but will at least prove that your company is ready to accept blame for mistakes and work towards improving its standing.
2. If customers have been posting comments criticizing your products/ services on the networks, and your team has been ignoring those, now is the time to fix the situation. Be sure that every such comment is followed up, and the issues resolved in a constructive manner. However, if your team has been deleting those comments, then there might not be much you can do now, except paying attention to any new comments of that kind. In that case, you are likely to lose trust of a lot of people, but hopefully, you should be able to gain the trust of some new ones.
3. Lastly, make sure that the employees assigned with the task of carrying out social media activities for your company are knowledgeable enough about social media to get the job done properly. If you believe that some of them might not be adequately experienced, then it is certainly a good idea to send them to a social media marketing workshop of some kind, before they resume their tasks.
Mending the reputation of your company on social media networks can be pretty difficult when a lot of things have already gone wrong. However, with proper knowledge and corrective action, you should be able to get your SMM campaign back on track.